There are three excellent use cases to use an Ai Voice Agent for your home service business. While it won’t replace your CSR completely (and why should it?) it will completely give you back thousands of wasted hours on bullshit customers. Now your Office manager or CSRs can actually use their time effectively.
Three use-cases for Ai Voice Agents
- Afterhours. Instead of routing to a call center, simply route the calls to an Ai Voice Agent to handle scheduling appointments.
- Missed Calls. Instead of letting the phone ring and ring, set a rule to transfer any calls that ring more than three times to your Ai Voice Agent.
- Replying to automations. Instead of forwarding all those calls from text campaigns to your office, forward them instead to your Ai Voice Agent to handle difficult leads/ customers/ or people with random questions.
Ai Voice Agents work best like this...
Use your Ai Voice Agent in tandem with your Ai Chat Bot.. Together the two systems can triage a high volume of inquiries, difficult leads, and do all the laborious tasks of scheduling and answering lengthy questions allowing your staff to do what people do best: thoughtful work.
